Customer Support
1. Our Commitment
At MIPA Industries, customer satisfaction is our highest priority.
We are dedicated to offering prompt, transparent, and reliable assistance for all product and service-related inquiries.
Whether you require installation support, geomembrane repair assistance, or product-related clarification, our team is ready to help with professionalism and care.
2. Support Channels
You can contact our support team through the following channels:
📞 Toll-Free: 1800 419 3193
📧 Email: support@mipatex.in
📍 Head Office:
MIPA Industries
3, S. No. 36/3/2, Dagade Farm Road, Pisoli, Pune – 411060, Maharashtra, India
🕒 Working Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)
Our representatives are trained to assist with technical queries, installation coordination, geomembrane repair requests, and general product information.
3. Areas of Assistance
A. Customer Assistance & Inquiry Resolution
We respond to customer inquiries promptly, providing accurate information about our product range, applications, and installation guidelines.
B. Installation & Repair Services
MIPA Industries offers professional on-site and remote guidance for:
• Geomembrane pond liner installation
• Repair of geomembrane sheets affected by tears, punctures, or natural/animal-related damage
• Technical support for site preparation and material handling
All installation and repair activities are conducted by trained technicians or authorized service partners to ensure quality and long-term performance.
C. Academy & Trainings
We conduct periodic training sessions and workshops to educate dealers, installers, and project partners on safe handling, installation, and repair of geomembrane liners and other polymer-based products.
D. Certifications & Documentation Support
Our team assists customers and project partners in obtaining necessary certifications, BIS details, or product test reports required for government tenders or institutional projects.
4. Feedback & Continuous Improvement
We value customer feedback as an essential part of our growth.
You can share your suggestions, service experience, or improvement ideas via:
📩 feedback@mipaindustries.com
Every feedback is reviewed by our CRM and Quality teams to strengthen our service process and customer relations.
5. Installation & Repair Requests
To request on-site geomembrane installation or repair service, please:
• Contact your nearest dealer or email support@mipatex.in
• Provide site location, contact details, basic project information, and a copy of your purchase invoice
• Our coordination team will respond within 24 working hours with next steps
Services are available in select regions and subject to scheduling, site conditions, and availability of technical personnel.
6. Escalation & Grievance Redressal
If your concern remains unresolved, you may escalate it to our Customer Experience Officer:
Mr. Vishal Mukhi
Director – Sales & Operations
📧 vishal@mipaindustries.com
📞 +91 86055 12109
All escalations are acknowledged within 24 hours and resolved within 15 business days.
7. Disclaimer
All support and repair services are coordinated through authorized teams to maintain safety and quality.
Service timelines may vary depending on location, product type, and site accessibility.
MIPA Industries reserves the right to modify or withdraw services as required by operational or safety considerations.
Status: 2 April 2025