Privacy Policy
1. Introduction
MIPA Industries (“we”, “us”, “our”) respects your privacy and is committed to safeguarding your personal data.
This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website www.mipaindustries.com or interact with our services.
This Policy is prepared in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
By using or accessing this Website, you agree to the terms of this Privacy Policy.
If you do not agree, please discontinue using the Website or refrain from submitting personal information.
2. Information We Collect
A. Personal Information
We may collect information that can identify you personally, such as:
• Name, contact number, and email address
• Billing and shipping details
• Payment details and transaction records
• Company name or professional contact information (if applicable)
B. Sensitive Personal Data
As defined under the IT Rules, sensitive personal data may include:
• Passwords or login credentials
• Financial information such as bank account or card details
• Health or biometric information (if voluntarily provided)
Publicly available information or data disclosed under the Right to Information Act, 2005 is not considered sensitive.
C. Technical and Non-Personal Information
We may automatically collect non-personal information such as:
• Browser type, operating system, IP address, and device information
• Date and time of access, time spent on pages, and referring URLs
• Location data (if permitted by your device settings)
D. Cookies and Tracking Technologies
Our Website uses cookies and analytics tools to improve functionality and user experience.
You can disable cookies through your browser settings, but doing so may affect site performance or limit certain features.
3. How We Collect Information
We collect data through various lawful means, including:
• Information voluntarily provided through order forms, inquiries, or contact submissions
• Automated data captured by cookies, analytics, or session logs
• Data shared by authorised third-party partners such as logistics providers, payment gateways, and analytics tools operating under confidentiality agreements
4. Use of Information
MIPA Industries uses collected information only for legitimate purposes, including to:
• Process and fulfil product orders and service requests
• Provide after-sales support and customer communication
• Send important service notices, product updates, or promotional materials (only with your consent)
• Improve Website performance, design, and functionality
• Ensure legal and regulatory compliance
• Prevent fraud, abuse, or unauthorised activities
All information is handled responsibly and in accordance with applicable data protection laws.
5. Disclosure of Information
We do not sell, rent, or trade your personal data.
However, information may be disclosed under limited circumstances:
• To authorised partners and service providers (logistics, payment, IT, analytics) for business operations
• To subsidiaries, affiliates, or group entities supporting our services
• When required by law, regulation, or legal process
• To protect the rights, property, or safety of MIPA Industries, its customers, or the public
All third-party processors are bound by confidentiality and security obligations equivalent to those followed by MIPA Industries.
6. Data Protection and Security
We employ appropriate technical and organisational safeguards to protect your data, including:
• SSL (Secure Socket Layer) encryption
• Restricted database and server access
• Password-protected systems and firewalls
• Regular audits and monitoring for compliance
While we take all reasonable precautions, no online transmission or storage mechanism can guarantee absolute security.
We advise users to protect login credentials and access our Website through secure networks.
7. International Data Transfers
In certain cases, your data may be processed or stored on servers located outside India for efficiency and security reasons.
Where this occurs, MIPA Industries ensures that equivalent data protection standards and safeguards are maintained by all partners or service providers involved.
8. Data Retention
We retain personal information only as long as necessary for the purpose it was collected or as required by law.
After the retention period expires, data is securely deleted, destroyed, or anonymised to prevent unauthorised use.
9. Your Rights
As a user, you have the right to:
• Access and review your personal data held by us
• Request correction or updating of inaccurate or incomplete data
• Withdraw consent for processing (subject to contractual or legal restrictions)
• Request deletion of your data when it is no longer required for stated purposes
To exercise any of these rights, please contact us using the details provided in Section 13 below.
10. Children’s Privacy
Our Website and services are intended for users 18 years of age or older.
We do not knowingly collect personal data from minors.
If you believe a child has provided information to us, please contact our Grievance Officer; such data will be promptly deleted.
11. Data Accuracy and Integrity
We ensure that all personal and sensitive data collected is used fairly, accurately, and for the purposes it was intended.
Users are encouraged to keep their information current and accurate by contacting us for updates or corrections.
12. Links to Third-Party Websites
Our Website may contain links to other websites or services operated by third parties (such as courier partners, analytics tools, or social media platforms).
We are not responsible for their content, privacy practices, or data handling policies.
We encourage users to review those websites’ privacy policies before sharing personal information.
13. Enforcement and Grievance Redressal
MIPA Industries is committed to transparency, fairness, and accountability in its data-handling practices.
Grievance Officer & Data Protection Contact
Mr. Vishal Mukhi
MIPA Industries
3, S. No. 36/3/2, Dagade Farm Road, Pisoli, Pune – 411060, Maharashtra, India
Phone: +91 86055 12109 (Monday to Saturday, 10:00 AM – 6:00 PM IST)
Email: vishal@mipaindustries.com
All grievances are acknowledged within 24 hours and resolved within 15 business days in accordance with the Information Technology Act, 2000, and IT Rules, 2011.
14. Policy Updates
We may update this Privacy Policy periodically to reflect changes in technology, law, or internal practices.
The latest version will always be available on this page.
Continued use of the Website after updates constitutes acceptance of the revised Policy.
Status: 2 April 2025